Biddurs is run by Robert Scotts Commerce LTD, a company registered in England and Wales (company number 14252682). Registered office: Unit 2 Forty Acres, Coombe Road, Petersfield, GU32 1PP. VAT number GB428709962. Email support@biddurs.com.
Biddurs is a live shopping marketplace at biddurs.com and in the Biddurs app, where independent sellers run live auctions and buyers bid on and buy items. These terms, together with the Auction Rules, the Refunds and Returns policy, the Community Guidelines, the Prohibited and Restricted Items list and the Rewards Rules, are the agreement between you and us. If you sell on Biddurs, the Seller Terms apply as well. The Privacy Policy and the Cookie Policy explain how we use your data.
Biddurs provides the venue and technology. When you win an auction, the sale contract is between you and the seller. We are not the seller and the items are not ours, but we require sellers to meet the standards in these terms and we run buyer protection as described in the Refunds and Returns policy. Every seller on Biddurs sells as a business, and the seller's trader details are shown to you. Your statutory rights against the seller, including the 30 day right to reject faulty or misdescribed goods for a full refund under the Consumer Rights Act 2015, are not affected by these terms.
Biddurs is strictly 18+. You must be at least 18 years old to register an account, bid, buy or sell on Biddurs. Bids are binding contracts and payments are processed on your account, so we ask for your date of birth at sign up and may ask for proof of age at any time; accounts found to belong to anyone under 18 will be closed. You are responsible for your account and for keeping your sign in details safe. One account per person.
Every bid is a binding offer to buy at that price. If you are the highest bidder when the hammer falls, you have bought the item and payment is taken by the method on your account. Payment is taken the instant the hammer falls; if it fails the order is cancelled at once and the item goes back up for sale. Bid seriously: repeated failed payments or bid retraction lead to account restrictions or removal. This does not affect your right to cancel at any time from the moment you win until 14 days after delivery, described in the Refunds and Returns policy.
Auction mechanics (including sudden death timers that extend when bids are placed) are described in the Auction Rules, which form part of these terms. The server's record of bids and timing is authoritative.
Payments are processed by Stripe. Buyers pay the winning price plus the postage stated for the lot, and nothing more: there is no buyer fee and no charge for paying by card. Sellers pay Biddurs a seller fee of 6% of the item price on each sale. The fee is never charged on postage, and the postage the buyer pays is passed to the seller in full. The card processing fee for each sale is passed on to the seller at cost, with no mark up.
The Whip is the Biddurs public prize fund. 1% of every completed sale goes into The Whip. It comes out of the seller fee, so buyers pay nothing extra. If a sale is refunded or cancelled, the 1% added for that sale is taken back out. The Whip pays for free spins, containers and giveaways, and any prize with a money value is paid as Biddurs credit, never as cash. Each day's credit prizes are paid from a daily drop set from what came into The Whip from sales the day before. Values and odds are shown before you play. When a credit prize cannot be funded, or your account cannot take credit yet, the app shows points in its place before you play, and that is what is paid. Credit prizes need a verified email, a saved card and an account at least 7 days old. No purchase is needed. The full rules are in the Rewards Rules.
Points and Biddurs credit have no cash value and cannot be withdrawn, transferred, sold or redeemed for money. Points are never sold, and nobody pays to play a spin, container or giveaway.
Changes to points and rewards. We may change how points are earned, what containers cost, the odds, the prizes on offer and how The Whip and the event fund set prize values, or end the rewards programme, for any of these reasons: to comply with the law, a regulator or app store rules; to stop fraud, cheating or misuse; to keep prizes within what The Whip can pay for; to fix a mistake; or to improve or rebalance the game. New odds and prices are always shown in the app before you open a container or spin. If a change reduces what the points or credit you already hold are worth, or if we end the programme, we will tell you at least 30 days before it takes effect, and you can use your points during that time and your credit for at least 90 days. This notice does not apply when we remove or correct points, credit, Finds or prizes because of cheating, misuse, a mistake or testing before launch, as set out in section 13 of the Rewards Rules.
We will not take away points or credit you have earned, except: (a) points or credit gained through fraud, cheating, more than one account, automation, a refunded or cancelled sale, or a mistake on our part (we will tell you why, and you can ask us to review it); (b) when they expire under Expiry below; or (c) if we close your account because of a serious breach of these terms.
Expiry. Points and Biddurs credit stay on your account while you use Biddurs. If you do not sign in for 12 months in a row, your points and credit expire. We will email you at least 30 days and again 7 days before anything expires, and signing in once stops it. Credit never expires while there is no way to spend it on Biddurs. Expired credit goes back into The Whip. If we close the rewards programme, you will have at least 90 days to use your credit (see Changes to points and rewards).
Sellers must accurately describe what they sell; own or be entitled to sell every item; dispatch within 3 working days with tracking; comply with UK consumer law and product safety rules; and honour the Refunds and Returns policy, including every buyer's 14 day right to cancel. The Seller Terms set out the seller fee, payouts, how shows are ranked, how our own shop is treated, and how we handle seller complaints. Sellers get at least 15 days notice in writing of any change to the seller fee or the Seller Terms.
You must not sell, offer or ask for anything on the Prohibited and Restricted Items list, and you must follow the Community Guidelines. In short: no counterfeit, stolen, recalled, unsafe or illegal items; no shill bidding, harassment, hate, spam, or steering payments off Biddurs.
You are responsible for content you broadcast or post. All live streams are recorded automatically: recordings power replays, and a private clip of each sale is kept for 180 days as the record of what was shown and sold. By streaming or appearing in a stream you grant Biddurs a worldwide, royalty free licence to record, store, replay, clip and use stream content, including short clips of sale moments, to operate and promote the marketplace, including in advertising. Sellers may ask for a replay or promotional clip to be removed within 30 days of broadcast via Account, then Help, and we will remove it from public view. Nothing in this clause overrides your rights under UK data protection law.
Reviews must describe your own genuine experience of a real order. You must not write, buy, sell or arrange fake or misleading reviews, review your own shop, or offer anything in return for a review unless the review clearly says so. We remove reviews we find to be fake or misleading, and you can report a review you think is fake using Report a problem or by emailing support@biddurs.com.
You can report a show, a chat message, a private message, a review or a user from the menu next to it, by tapping the person's name in a show, through Report a problem in the app or on the website, or by emailing support@biddurs.com. You can also block other users from private messages. We review every report. We remove illegal content as soon as we become aware of it, and we remove content and restrict accounts that break the Community Guidelines. If we remove your content or restrict your account, we will tell you what we did and why, unless the law or a safety risk prevents it. You can appeal any decision by replying to our message or emailing support@biddurs.com with the subject "Appeal"; a different member of our team will review it and tell you the outcome.
We may suspend or restrict your account, or close it, if you seriously or repeatedly break these terms, the Community Guidelines or the Auction Rules; if we reasonably suspect fraud, payment abuse, auction manipulation or more than one account; if you are under 18; or if the law, a regulator or a court requires it. We will tell you the reason and how to appeal (section 10). Except for a serious breach, fraud or a legal requirement, we will give you at least 30 days notice before closing your account. You may close your account at any time in Account, then Delete account, or from the account deletion page on our website.
Nothing in these terms limits liability that cannot be limited by law (including for fraud, death or personal injury caused by negligence, or your statutory consumer rights). Otherwise, Biddurs' liability to you is limited to the greater of £100 or the amounts you paid Biddurs in fees in the 12 months before the claim.
We may change these terms to reflect a change in the law or a regulator's guidance, a change to our services or how we run them, or to correct a mistake. We will tell you about a change that matters to you by email or in the app at least 30 days before it takes effect, explaining what it means for you, unless the law requires it sooner. If you do not agree, you can close your account before the change takes effect. Sellers get at least 15 days written notice of any change to the Seller Terms or the seller fee. [Solicitor to confirm]
If something goes wrong, email support@biddurs.com. We aim to acknowledge your complaint within 1 working day and to resolve it within 14 days. We are not required to use an alternative dispute resolution provider and do not currently use one. [Solicitor to confirm] These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your home courts, and you keep any protections of the law there. Nothing here affects your statutory rights.
Contact: support@biddurs.com