These Seller Terms apply to everyone who sells on Biddurs, in addition to the Terms of Service, the Auction Rules, the Refunds and Returns policy, the Community Guidelines and the Prohibited and Restricted Items list. Biddurs is run by Robert Scotts Commerce LTD, a company registered in England and Wales (company number 14252682). Registered office: Unit 2 Forty Acres, Coombe Road, Petersfield, GU32 1PP. VAT number GB428709962. Email support@biddurs.com.
You must be 18 or over and sell as a business (a sole trader or a company). You apply in the app or on the website; we may approve or decline an application. To get paid you set up a payout account with Stripe, our payment provider, and agree to the Stripe Connected Account Agreement. We ask for your business details, including your UTR or company number, so we can verify you and meet our reporting duties. Your trader details (your trading name, the fact that you sell as a business, and the contact details the law requires) are shown to buyers.
You are the seller in every sale, so UK consumer law applies to you. You must: describe every item accurately and show the actual item on camera where practicable; own or be entitled to sell every item; dispatch within 3 working days with tracked postage; meet product safety rules (including for toys and cosmetics); and honour the Refunds and Returns policy, including every buyer's 14 day right to cancel and the 30 day right to reject faulty goods. Biddurs shows buyers the cancellation information before they bid and in the order confirmation on your behalf, but you remain responsible for it. If a buyer was not given that information, the law extends the cancellation period to 12 months and you cannot make a deduction for handling.
You are solely responsible for everything in your streams and listings. That includes: holding any licences needed for music played on stream (PRS for Music and PPL; Biddurs holds no music licence on your behalf); the legality, safety and authenticity of every item; not infringing anyone's intellectual property; the accuracy of anything you say on air; and complying with advertising rules (ASA and the CAP Code) and your tax obligations. Do not film members of the public. You indemnify Biddurs against claims, costs and losses arising from your streams, listings or items.
The seller fee is 6% of the item price on each sale and is never charged on postage. The postage the buyer pays is passed to you in full, and the card processing fee for each sale is passed on to you at cost, with no mark up. 1% of every completed sale goes into The Whip out of our fee, not yours, so we keep 5%. We may introduce lower fees for sellers with higher sales, worked out from your sales in the 28 days before each sale. A new fee level only applies after we have given notice as described in section 7, and The Whip will still receive 1% of every sale at every fee level. We send you an invoice for our fees.
Payments from buyers are collected by Stripe. The money for an order is released to your payout account when the buyer confirms delivery, or automatically 30 days after dispatch if no claim has been raised. An open dispute or return pauses the payout for that order until it is resolved. If a buyer is refunded, the refund is taken from your balance or recovered from you. New sellers may have payouts held briefly while their first sales complete. Repeated dispatch failures or valid claims can lead to holds on payouts.
We will tell you in writing, by email and by a notice in your Biddurs notifications, at least 15 days before any change to the seller fee or to these terms takes effect. This applies to every change, including a fee reduction. We will only give less notice where the law or a regulator requires a change sooner, or where we must act quickly to deal with fraud, a security threat or another serious risk to users. If you do not want to accept a change, you can stop selling and close your seller account at any time before it takes effect, at no cost. If you list new items during the notice period, you are treated as accepting the change, but it still does not take effect before the date in the notice.
The main things that decide where a show appears are: it only appears in the live feed while it is live, and not if it is a practice show or set to unlisted; the live feed lists shows most recently started first; a category tab shows only shows in that category; the Followed tab shows only sellers the viewer follows; and scheduled shows are listed soonest first. We do not accept payment for a higher place, and no seller can pay to change the order.
Biddurs is run by Robert Scotts Commerce LTD, which also sells on Biddurs through its own shop. Because our shop is part of the same company that runs Biddurs, it pays no seller fee, but it adds the same 1% of every sale to The Whip as every other seller. [Solicitor to confirm] Live shows are listed and featured by the same rules for every seller, and our own shows get no higher place. The one difference is dispatch: orders from our own shop are sent from our own warehouse, which receives them through a direct link to its dispatch system, while other sellers dispatch from the Live Hub. Both follow the same tracking and dispatch time rules. Because the same company runs Biddurs and our shop, some of its staff can see sales information across Biddurs as part of running the marketplace.
You can see the data about your own shows, sales, orders, payouts and buyers' delivery details that you need to fulfil orders, in the Live Hub. You may use buyers' details only to fulfil their orders and answer their questions, and not for marketing. We have access to all data on Biddurs and use it as described in the Privacy Policy. We do not share your sales data with other sellers. We do not stop you from offering the same goods on other channels at different prices or terms.
We may restrict or suspend your selling, hold a payout, or remove a listing or show, if you break these terms or the law, if a buyer complaint or report gives us reasonable grounds, or to deal with fraud or a safety risk. We will tell you the reasons when we do it, referring to the facts and the rule involved. If we decide to end your seller account, we will give you at least 30 days notice with reasons, unless the law requires otherwise, you have repeatedly broken these terms, or we must act at once to deal with fraud or a serious risk. You can ask us to explain or review any decision through the complaint process below. You may stop selling at any time, but you must complete or refund any open orders.
If you have a complaint about us, about these terms, or about a decision we made about your account, email support@biddurs.com with the subject "Seller complaint". It is free. We aim to acknowledge it within 2 working days, deal with it quickly, and tell you the outcome in writing. If a complaint cannot be resolved this way, we are willing to try mediation in good faith with an independent mediator: [Scott to add: the two mediators named under P2B article 12]. [Solicitor to confirm whether articles 11 and 12 of the Platform to Business Regulation apply to Biddurs]
You are responsible for your own tax and VAT. As a UK digital platform, Biddurs collects seller identification details (UTR or company number) and reports seller earnings to HMRC where the law requires.
These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.
Contact: support@biddurs.com