Delete your Biddurs account

What deleting does

You can close your Biddurs account at any time. Deletion is immediate and cannot be undone, you will not be able to sign in again, and the same email address cannot be reused to recover the account.

In the app (fastest)

1. 1.Open Biddurs and go to your profile
2. 2.Tap Account → Delete account
3. 3.Type your username to confirm

If you no longer have the app installed

Email support@biddurs.com from the email address registered to the account, with the subject “Account deletion request”. We verify ownership of the address, action the deletion within 30 days, and confirm by email when it is done.

Erased immediately

• Your name, username, email address, phone number and date of birth
• Your profile photo
• Saved delivery and billing addresses
• Who you follow, your stories, story reactions and show reminders
• Push-notification tokens for your devices
• Support conversations and AI assistant history
• Points, streaks and daily-spin history
• Direct messages you have sent or received
• Product-analytics events linked to you
• The content of your live-chat messages

Kept, and why

These records stay, but they are no longer linked to your name, email or any other identifying detail, your account shows only as “Deleted user”.

Order, payment and invoice records

UK tax law requires sellers and marketplaces to keep transaction records for six years (HMRC).

Bids you placed on auctions

A winning bid forms a contract, so the auction record has to stay intact for the other party.

Disputes and Biddurs Guarantee claims

Needed to resolve or evidence a case, including after an account closes.

Delivery and tracking records

Carriers and buyer protection rely on them.

Reviews you left about a seller

They stay visible so other buyers keep an accurate picture, but they are no longer linked to you by name.

Retained records are deleted once the legal retention period ends (six years for financial records).

Before you delete

Any unspent account credit and points are lost on deletion, and open orders still need to complete, if you have an item on its way or a dispute in progress, settle that first. Sellers with unpaid earnings should wait for the payout to land, as a closed account cannot receive one.