Returns labels: send your buyer a prepaid label in one step

When something needs to come back, the hardest part is often the label. Now sellers can hand one straight to the buyer.

For sellers

When you choose Ask for it back on a case, add your own prepaid returns label. On the website you can upload a PDF or a photo, from Customer service or from Returns in the Hub. In the app, add a photo or a screenshot of the label.

Once it's added you can View it, or Replace it if you picked the wrong one. Rather not have the item back? Refund and keep item is still there as the other option.

For buyers

You get a message to say your label is ready, and a Download returns label button on your case. Print it, stick it on the parcel and send it back. No hunting through emails.

Read more about opening a case on an order, and how sellers handle it in Customer service.

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